Complete Guide to Mobile Phone Loss Protection

Essential security features you must configure before losing your phone.

[Android Setup]

1. Settings > Google > Manage Account

2. Security > Find My Device

3. Enable

[iPhone Setup]

1. Settings > [Username]

2. Find My

3. Turn on Find My iPhone

4. Enable Send My Location

[Screen Lock Setup]

• PIN / Pattern / Password

• Fingerprint / Face recognition

• At least 6 digits or characters

[Backup Setup]

• Google Drive (Android)

• iCloud (iPhone)

• Auto-backup for contacts, photos, and data

[Step 1: Immediate Action (Within 5 Minutes)]

**Access from Another Device**

Android:

android.com/find

→ Sign in with your Google account

iPhone:

icloud.com/find

→ Sign in with your Apple ID

[Step 2: Locate Your Device]

• View current location on map

• Real-time location tracking

• Record of last known location

[Step 3: Lock Your Device]

**Android**

• Click ‘Lock Device’

• Set a new password

• Display a message on the screen

e.g., “If you found this phone, please call 010-0000-0000”

**iPhone**

• Activate ‘Lost Mode’

• Enter a contact number

• Display a message on the screen

[Play Sound]

• Use when your device is nearby

• Plays at maximum volume even in silent mode

• Rings for 5 minutes

• Useful for finding your phone at home or in the office

[Location Tracking]

• Real-time GPS location display

• Movement history tracking

• Requires Wi-Fi or mobile data to be enabled

• Saves last location before battery dies

[Filing a Police Report]

Lost Phone Report:

1. Visit the nearest police station

2. Fill out a lost item report

3. Provide IMEI number (*#06#)

4. Provide location tracking information

Stolen Phone Report:

1. Call 112 (emergency)

2. Fill out a theft report

3. Request CCTV footage review

[Suspend Carrier Service]

**Call Immediately!**

SKT: 114

KT: 100

LG U+: 101

Requests:

• Temporarily suspend your line

• Block micropayments

• Inquire about billing adjustments

[Remote Data Wipe]

**Warning: Once deleted, data cannot be recovered!**

**Location tracking will also become impossible.**

**Only perform this if recovery is completely hopeless.**

Android:

1. android.com/find

2. ‘Erase Device’

3. Confirm

→ Factory reset performed

iPhone:

1. icloud.com/find

2. ‘Erase iPhone’

3. Confirm

→ All data deleted

[Change Account Passwords]

• Google / Apple ID

• Banking / brokerage apps

• Social media (KakaoTalk, Instagram, etc.)

• Email

• Shopping platforms

[Carrier Insurance]

**Check Your Coverage**

Contact your carrier to verify enrollment

**Coverage Scope**

• Loss: Device replacement (with deductible)

• Damage: Repair cost support

• Theft: Police report required

**How to File a Claim**

1. Call the carrier customer center

2. Lost item report + IMEI

3. Police report (for theft)

4. Submit insurance claim

5. Pay deductible (50,000–200,000 KRW)

6. Receive replacement device

[Preventing Secondhand Misuse]

**IMEI Deregistration**

• Block IMEI when reporting loss

→ Prevents others from using the device

→ Prevents secondhand sale

[If You Find Your Phone]

1. Resume carrier service

2. Visit the police station (withdraw the lost item report)

3. Conduct a security check on the device

• Change passwords

• Check for unfamiliar apps

• Factory reset recommended